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DEVICE UNLOCK APP: Server Not Responding Error

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Please note: We can not accept “Unlock Device App” orders for phones showing “Server Not Responding” when you attempt to access your Unlock Device App.

Unfortunately, if it says “Server Not Responding” then there is a connection error between the phone and the server, and this can NOT show up as “Eligible” to be unlocked until that error is resolved.

There’s a few issues that may be causing this.

The phone may not have ever been originally activated by T-Mobile or MetroPCS.
The carrier may be intentionally or unintentionally blocking that IMEI, or connection from connecting to their server.
(Potentially a non-US ISP Network, a competitor’s data service, etc.)
You may not have a good Wi-Fi or Cellular Data connection, and may want to try a different connection. Reboot the phone between attempts.
The carriers recommend using your home Wi-Fi because a firewall may be preventing access to this type of connection. Since you are likely know whether or not your home wi-fi network has firewalls set up, then this is preferred.
The phone may be defective, and you may want to return it as soon as possible, either as a T-Mobile or MetroPCS carrier return, or as a manufacturer warranty return.
The phone may need a factory reset, or upgrade to the latest official firmware.
We require that you go through the entire process to unlock your phone with your “Unlock Device App” before you order. — You should only order when you receive a response such as “Not Eligible” or “Unlock Failed.” Once you order, we will notify you by email, or by our (order status update) within 1 or 2 business days, and at that time your phone should show as “Eligible.” You’ll go through the entire process again, and then your phone will be permanently unlocked for use with any “GSM” carrier worldwide.


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