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Bad luck with your PUK?

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You probably created a PIN number on your SIM card as an extra level of security. Your PIN is the number you need to type in each time you turn on your phone. Your PUK code is like a fingerprint — it is unique to your SIM card. It keeps strangers from being able to use your phone and you should never share it with anyone.

Unfortunately, if you enter the wrong PIN code three times, the SIM card is programmed to lock automatically and you will not be able to use your phone. This is when you’ll get that message that says “Enter PUK” or “Enter PUK code” or “Enter PUK to unlock your SIM card” or something similar.

As we said, breathe easy. Getting your PUK code is as simple as calling your service provider’s customer service or tech support team (although we must admit that many of our readers complain that it’s virtually impossible to speak to a live human being when they call their service providers).

Only your service provider can retrieve your PUK code. Some service providers will give you your PUK when you begin your service. If your service provider is one that does, make sure you write it down somewhere or memorize it. Others service providers will only provide you with your PUK when you call them with a problem. Of course, they want to make sure you’re really who you say you are before they give you the code, so be prepared to answer some security questions.

You can find a list of the largest service providers and their contact information here.


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