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How will I know if my Phone is already "Unlocked"?

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- Power off your phone and remove the SIM card.
- Insert an active SIM card from a different carrier and power your phone back on
- Attempt to make a phone call (If you are able to call or text then your phone is not locked to a particular carrier)

What is a PUK code ?

A PUK (i.e. PIN Unlock Key) is required to unlock SIM cards that have become locked after three successive incorrect PIN entries.Note :If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new one. The phone will display the following [...]

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What is a phone hard lock ?

A Hard Lock is a permanent carrier lock. Your phone will become hard locked by attempting to enter an incorrect SIM unlock code more times than your phone allows, permanently locking the phone to the current carrier. Each phone has different limits regarding unsuccessful attempts before the device becomes hard locked. The usual amount for [...]

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​ What is a Factory / Manufacturer unlock method ?

When using a Factory or Manufacturer unlock method the code is acquired directly from the Factory or Manufacturer of the handset (e.g. HTC, LG). This method is usually more expensive but delivers 95% of orders successfully.

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Why do some unlock codes cost more than others ?

The cost of unlocking a handset varies upon availability of the SIM unlock code. Some networks will release unlock codes based upon age of the phone or requirements of the subscriber. Typically in the these cases the price per unlocking is relatively low compared to other options. In the other instances the network will not [...]

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What networks are compatible with my phone ?

To determine compatible networks the customer will need to verify the compatibility of the frequency band from their handset and desired network.GSM networks operate in a number of different carrier frequency ranges with most 2G GSM networks operating in the 900 MHz or 1800 MHz bands and 3G networks 850 MHz and 1900 MHz bands. [...]

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Will warranty repair lock my phone ?

It depends on the level of repair done to the handset. If the main board can not be repaired and will need to be replaced, the new main board will have an IMEI number separate from the one sent in for warranty repair and a new unlock code would be required. If the main board [...]

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Will my phone unlock code expire ?

No, unlock codes are permanent and do not expire.

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Will a software update lock my phone ?

No, OEM software / OS updates should not lock the phone. However, in the event that the phone does lock again, the customer can reuse the original lock code already purchased to unlock the phone.

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Is the phone unlock permanent ?

Yes, as soon as the phone has been unlocked with us, it will stay this way forever.

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